Are you a customer service professional looking for an opportunity to make a difference in the community? A reputable municipal department in Milwaukee is seeking a dedicated Front Desk Specialist to join their team. If you’re passionate about providing top-tier service and thrive in a fast-paced environment, this is the perfect role for you!
As a Front Desk Specialist, you will be the first point of contact for visitors and residents, playing a vital role in supporting day-to-day operations and ensuring the smooth functioning of the office.
Key Responsibilities:
- Greet visitors, answer incoming calls, and direct inquiries to the appropriate staff members.
- Provide accurate information about programs and services to residents and the public.
- Assist with scheduling appointments, processing forms, and handling mail distribution.
- Maintain a clean and organized reception area and ensure that supplies are adequately stocked.
- Perform basic clerical tasks such as data entry, filing, and photocopying.
- Support office staff by handling additional tasks as needed, including maintaining communication with internal departments.
Qualifications:
- High School Diploma or equivalent.
- 1-2 years of front desk, reception, or customer service experience.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
- Strong organizational skills with attention to detail.
- Ability to multitask and remain calm under pressure in a busy environment.
- Bilingual skills (preferred but not required).
If you’re ready to contribute to a mission-driven team and provide excellent service to the community, apply today for this exciting opportunity!